Introduction
Welcome to Hobby Lobby (“we,” “us,” “our,” or “the Company”), accessible at https://hobbylobbyusa.com/. We are committed to protecting the privacy and security of our customers, website visitors, and users of our online platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse our arts and crafts, home décor, seasonal decorations, fabric, floral, jewelry, furniture, mirror, and lamp product categories, or otherwise interact with us online.
By accessing or using https://hobbylobbyusa.com/, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the practices described herein, we encourage you to discontinue use of our website. We reserve the right to update this policy periodically to reflect changes in our practices, technology, legal requirements, or other factors, and we encourage you to review this page regularly.
This Privacy Policy applies to all visitors, customers, and users of our website, including those browsing our extensive catalog of over 80,000 products such as canvas stretcher bars, fabric collections, floral arrangement kits, home décor frames, furniture, and seasonal décor items.
What Information We Collect
We collect several types of information from and about users of our website to provide, maintain, and improve our services:
Personal Identification Information: When you create an account, place an order, subscribe to our newsletter, or contact customer support, we may collect your full name, email address, mailing address, telephone number, billing information, and payment card details (processed securely through third-party payment processors).
Account and Transaction Information: We collect details regarding your purchases, order history, product preferences, wish lists, saved items, gift registry information, and any correspondence related to customer service inquiries, returns, or exchanges.
Automatically Collected Information: When you browse our website, we automatically gather certain technical data, including your IP address, browser type and version, device type, operating system, referring URLs, pages visited, time spent on pages, click-through data, and general geographic location derived from your IP address.
Cookies and Tracking Technologies Data: As described further below, we use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences.
User-Generated Content: If you submit product reviews, ratings, comments, photos of craft projects, or participate in promotions, contests, or surveys, we collect the content you voluntarily provide.
Communications Data: If you contact us via email, phone (1-800-888-0321), live chat, or social media, we retain records of those communications to assist with resolving inquiries and improving customer service.
Use of Information
Hobby Lobby uses the collected information for legitimate business purposes, including:
- Processing and fulfilling orders, including payment processing, shipping, and delivery confirmation for products such as fabric bundles, floral kits, canvas stretcher bars, and home décor frames.
- Creating and managing your customer account, including order history and saved preferences.
- Communicating with you regarding order status, shipping updates, promotional offers, weekly ad rotations, new fabric bolt arrivals, and seasonal merchandise announcements.
- Personalizing your shopping experience by recommending products based on browsing history and past purchases.
- Responding to customer service requests, complaints, and inquiries submitted via phone, email, or our website.
- Improving website functionality, navigation, and overall user experience through analysis of browsing patterns and technical performance data.
- Conducting internal research, analytics, and market studies to better understand customer preferences regarding arts and crafts supplies, seasonal décor, and home furnishings.
- Preventing fraudulent transactions, unauthorized account access, and other illegal activities.
- Complying with applicable laws, regulations, tax requirements, and legal obligations.
- Administering promotions, sweepstakes, contests, and loyalty programs offered through our website or affiliated marketing channels.
We do not use your personal information for purposes incompatible with those disclosed in this Privacy Policy without providing appropriate notice and, where required, obtaining your consent.
Third-Party Disclosure
Hobby Lobby does not sell your personal information to unaffiliated third parties for their independent marketing purposes without your consent. However, we may share your information with the following categories of third parties:
Service Providers: We engage trusted vendors to perform functions on our behalf, including payment processing, order fulfillment, shipping and logistics, email marketing, website hosting, data analytics, and customer support services. These providers are contractually obligated to protect your information and use it solely for the services they provide to us.
Business Partners: We may share limited information with business partners involved in co-branded promotions, affiliate marketing programs (including our Amazon storefront listings), or joint marketing initiatives, provided such sharing complies with applicable privacy laws.
Legal and Regulatory Authorities: We may disclose information when required by law, court order, subpoena, or governmental request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or the public.
Corporate Transactions: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of company assets, customer information may be transferred as part of that transaction, subject to standard confidentiality protections.
Affiliates: We may share information among Hobby Lobby’s corporate affiliates for internal business purposes, consistent with this Privacy Policy.
Cookie Usage
Our website uses cookies, pixel tags, web beacons, and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device that help us:
- Remember your login credentials and shopping cart contents between visits.
- Analyze website traffic patterns and identify popular product categories, such as fabric and yarn or seasonal décor.
- Deliver personalized advertisements and promotional content based on your browsing behavior.
- Measure the effectiveness of our weekly ad campaigns and clearance promotions.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Third-party analytics providers and advertising networks may also place cookies on your device when you visit our site.
You may control or disable cookies through your browser settings; however, disabling cookies may limit certain website functionalities, such as maintaining items in your shopping cart or accessing personalized recommendations. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before a cookie is stored.
External Links
Our website may contain links to third-party websites, including our Amazon storefront and social media platforms. These external links are provided for your convenience and do not constitute an endorsement of the content, products, or privacy practices of those third-party sites.
Hobby Lobby has no control over and assumes no responsibility for the privacy policies, content, or practices of any third-party websites. We strongly encourage you to review the privacy policies of any external website before providing personal information. This Privacy Policy applies solely to information collected through https://hobbylobbyusa.com/.
Security Measures
We take the security of your personal information seriously and implement industry-standard technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption technology for data transmitted during checkout and account creation.
- Firewalls, intrusion detection systems, and regular security audits of our servers and databases.
- Restricted access to personal information, limited to authorized employees and contractors who require it to perform their job functions.
- Secure payment processing through PCI-DSS compliant third-party payment gateways, meaning we do not store complete credit card numbers on our servers.
- Regular monitoring for suspicious activity and prompt investigation of any potential security incidents.
Despite these efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information, and you provide personal data at your own risk. In the event of a data breach affecting your personal information, we will notify affected users in accordance with applicable law.
User Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
- Access and review the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to certain legal exceptions.
- Opt out of receiving promotional emails, weekly ad notifications, and marketing communications by clicking the “unsubscribe” link included in our emails or contacting customer support directly.
- Adjust cookie preferences through your browser settings.
- Request a copy of your data in a portable format, where applicable.
To exercise any of these rights, please contact us using the information provided in the “Privacy Questions” section below. We will respond to verified requests within the timeframe required by applicable law.
Protection of Minors
Hobby Lobby’s website is intended for use by individuals who are at least 18 years of age or the age of majority in their jurisdiction. We do not knowingly collect personal information from children under the age of 13 without verified parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA).
If we become aware that we have inadvertently collected personal information from a child under 13 without appropriate consent, we will take prompt steps to delete such information from our records. Parents or guardians who believe their child has provided personal information to us without consent should contact us immediately using the contact details provided below.
CCPA Compliance
For California residents, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants specific rights regarding personal information, including:
- The right to know what categories of personal information we collect, use, and disclose.
- The right to request deletion of personal information collected from you.
- The right to opt out of the sale or sharing of personal information (Hobby Lobby does not sell personal information as defined under CCPA).
- The right to non-discrimination for exercising your privacy rights.
- The right to correct inaccurate personal information.
California residents may submit requests by contacting us at support@hobbylobbyusa.com or by calling 1-800-888-0321. We will verify your identity before processing any request and respond within the timeframes mandated by California law.
GDPR Compliance
For users located in the European Economic Area (EEA), United Kingdom, or Switzerland, Hobby Lobby complies with the General Data Protection Regulation (GDPR) where applicable. Under GDPR, you have the right to access, rectify, erase, restrict processing of, or port your personal data, as well as the right to object to certain processing activities and to withdraw consent at any time.
Our legal bases for processing personal data include your consent, the necessity of processing to fulfill a contract (such as order fulfillment), compliance with legal obligations, and our legitimate business interests, provided these do not override your fundamental rights and freedoms.
If you are located in the EEA and have concerns about our data practices, you have the right to lodge a complaint with your local data protection supervisory authority.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order processing, customer service, legal compliance, and dispute resolution. Retention periods vary depending on the type of data:
- Account information is retained for the duration of your active account relationship with us, plus a reasonable period thereafter.
- Transaction records are retained in accordance with applicable tax and accounting regulations, typically up to seven years.
- Marketing preferences are retained until you opt out or request deletion.
Once information is no longer necessary, we securely delete or anonymize it in accordance with our data retention procedures.
Policy Updates
Hobby Lobby reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically. Continued use of our website following any changes constitutes your acceptance of the revised policy.
Privacy Questions
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Hobby Lobby
Address: 6485 North Riverside Dr., Fresno, CA 93722
Phone: 1-800-888-0321
Email: support@hobbylobbyusa.com